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State Special
Painting & Fine Arts
Return & Refund Policy
Strictly Enforced for Quality Assurance
1. Mandatory Unboxing Video
To ensure transparency and prevent fraudulent claims, a complete, unedited 360-degree unboxing video is MANDATORY for all return or refund requests.
- The video must start showing the sealed package with the shipping label clearly visible.
- It must record the opening process and the condition of the product inside.
- Any claim of "Missing Item", "Empty Box", or "Damaged Product" will be REJECTED instantly without this video proof.
2. Return Eligibility & Timeline
Reporting Window
Issues must be reported within 48 hours of delivery. Return requests initiated after 7 days of delivery will not be accepted.
Condition
Items must be unused, unwashed, and in original packaging with all tags, cards, and accessories intact.
3. Non-Returnable Items
The following items are FINAL SALE and cannot be returned or exchanged:
- Customized or Personalized Orders
- Jewelry (for hygiene reasons)
- Innerwear & Lingerie
- Items purchased during Clearance Sales
4. Refund Process & Charges
A. Domestic Orders (India)
If a return is initiated due to personal preference (e.g., "Don't like the color", "Changed my mind"), a reverse shipping fee of ₹150 - ₹500 (depending on weight) will be deducted from the refund amount.
B. International Orders
Due to high cross-border logistics costs, International Orders are FINAL SALE. We do NOT accept returns for "Change of Mind", "Fit Issues", or "Personal Preference". Refunds are issued ONLY if the item arrives damaged or incorrect (Video Proof Required).
Note: International shipping charges and customs duties are non-refundable.
Refund Timeline: Refunds are processed only after the item reaches our warehouse and passes a Quality Check (QC). Once approved, the amount is credited to the original payment source within 7-10 business days.
LEGAL WARNING: Any attempt to return used/fake products or empty boxes will lead to an immediate account ban and legal action under applicable cybercrime laws.